Allie Rose Return Policy
Important: All merchandise must be inspected immediately upon delivery.
Return requests for damaged, defective, or incorrect merchandise must be reported within 14 days of delivery.
- Allie Rose merchandise is sold for wholesale resale.
- Orders are considered final sale unless merchandise arrives damaged, defective, or incorrect.
- Buyers must review product descriptions, sizing, and images before ordering.
- Returns are not accepted due to preference, fit, or sell-through performance.
- Prepack assortments are sold as packaged and cannot be partially returned.
- All merchandise must be inspected upon delivery.
- Orders placed through Faire or FashionGo follow the policies of those platforms.
- All disputes and return requests must be submitted through the platform used for purchase.
- Marketplace orders cannot be processed directly through Allie Rose customer service.
- Return requests must be submitted within 14 days of delivery.
- Returns may only be approved if merchandise is:
- Damaged
- Defective
- Incorrect
- Returned items must be:
- Unworn and unwashed
- In original condition
- With all original packaging, labels, and hang tags
- All returns require prior approval. Unauthorized returns may be refused.
- Approved returns may result in:
- Store credit
- Refund
- Return requests submitted after 14 days.
- Items worn, washed, altered, or relabeled.
- Items returned without original packaging or tags.
- Sale merchandise.
- Refused or unaccepted shipments.
- Shipping charges are non-refundable.
- Minor color or wash variations are not defects.
- A $5 per case restocking fee may apply for returns that do not meet policy requirements.
- Approved returns within 14 days will receive a pre-paid return label.
- Customers are responsible for return shipping, duties, and customs fees.
- Damaged items may qualify for store credit after review.
- Allie Rose may determine whether items must be returned.
- Phone: 213-488-9955
- Email: info@allierose.com
- Allie Rose reserves the right to update or modify this policy at any time.