Allie Rose Return Policy
Important: All merchandise must be inspected immediately upon delivery.
Return requests for damaged, defective, or incorrect merchandise must be reported within 14 days of delivery.
- Allie Rose merchandise is sold for wholesale resale.
- Orders are considered final sale unless merchandise arrives damaged, defective, or incorrect.
- Buyers must review product descriptions, sizing, and images before ordering.
- Returns are not accepted due to preference, fit, or sell-through performance.
- Prepack assortments are sold as packaged and cannot be partially returned.
- All merchandise must be inspected upon delivery.
- Orders placed through Faire or FashionGo follow the policies of those platforms.
- All disputes and return requests must be submitted through the platform used for purchase.
- Marketplace orders cannot be processed directly through Allie Rose customer service.
- Return requests must be submitted within 14 days of delivery.
- Returns may only be approved if merchandise is:
- Damaged
- Defective
- Incorrect
- Returned items must be:
- Unworn and unwashed
- In original condition
- With all original packaging, labels, and hang tags
- All returns require prior approval. Unauthorized returns may be refused.
- Approved returns will result in:
- Store credit only
- Return requests submitted after 14 days.
- Items worn, washed, altered, or relabeled.
- Items returned without original packaging or tags.
- Sale merchandise.
- Refused or unaccepted shipments.
- Shipping charges are non-refundable.
- Minor color or wash variations are not defects.
- A $5 per case restocking fee may apply for returns that do not meet policy requirements.
- Approved returns within 14 days will receive a pre-paid return label.
- Customers are responsible for return shipping, duties, and customs fees.
- Damaged items may qualify for store credit after review.
- Allie Rose may determine whether items must be returned.
- Phone: 213-488-9955
- Email: info@allierose.com
- Allie Rose reserves the right to update or modify this policy at any time.
- We package and ship every order carefully and provide tracking for full transparency. Once a carrier marks an order as "Delivered," responsibility for the package transfers to the delivery location, and we are unable to offer replacements for items confirmed as delivered. If your package is missing after a "Delivered" scan, we recommend checking nearby entrances, with neighbors, or your building office, and filing a report with the carrier. We're happy to help you gather the tracking details needed for that report.